The Role

Product Designer

As a Product Designer at WellTheory, you’ll play a crucial role in designing and improving our AI-native Care Hub tool, which our Registered Dietitians and Health Coaches use to deliver coaching and ongoing support to our members. This is a unique role where you can drive meaningful impact to our members, our Care Team, and our business—all at the same time.

Working closely with our Head of Product and engineering team, you will collaborate with cross-functional teams to frame pain points, identify opportunities, and develop hypothesis-driven designs that optimize the way we deliver care at WellTheory. You’ll also work closely with our Product Designer, Bri, who is responsible for designing our member-facing web and mobile apps, to ensure a cohesive approach to how we deliver care to our members.

About You

These are not requirements but describe someone who might be a great fit for this role.

• You have at least 4 years of experience as a product designer, with a portfolio showcasing your expertise in product design and, ideally, design research. Experience at a fast-growing company, working on a healthcare product or internal tool, is preferred but not required.
• You possess a deep understanding of human-centered design principles and methodologies and can translate user needs and business objectives into impactful design solutions.
• You have a strong intuition and understanding of what makes a great user experience. You're a Product Manager's best friend and like to collaborate on user research and dig into the unmet needs of users.
• You think with scale in mind. You're able to toggle between individual design decisions and systems-level thinking.
• You have a bias to experimentation. You find small, quick ways to validate your ideas and either move on if your solution doesn't solve a problem or scale them up if they do.
• You have proficiency in Figma and Adobe Creative Suite.

Outside of the specific role, here are qualities that make someone successful at WellTheory:

• Empathy for the autoimmune experience. You don’t need to have an autoimmune condition for this role but you need to have deep empathy for the lived experience of autoimmune patients and be able to effectively convey that to potential customers.
• Beginner’s mindset. You have a love of learning and like to solve problems from the ground up. You’re a curious person and embrace the opportunity to explore the unfamiliar aspects of your role, ask questions, and seek understanding without fear of judgment. You openly admit when you make mistakes and are open-minded when it comes to new approaches of problem-solving.
• Unreasonably relentless. You’ve been called a “force of nature” and have done something most people wouldn’t (e.g., ran a marathon, started a company, got a degree while working full-time, and/or overcame difficult adversities). Persistence is your middle name and you don’t give up easily.

What You’ll Do

• Owning the end-to-end design of Care Hub features that power how our Care Team delivers personalized care, including conducting research, concept testing, detailed UI design, eng handoff, and QA. Upcoming initiatives you would work on include AI-generated member snapshots, AI-assisted messaging, task management, and scheduling tools to help RDs and Health Coaches support members more effectively.
• Prototyping, testing, and validating new workflows quickly, using low- to high-fidelity methods (Figma prototypes, clickable mocks, or lightweight usability tests) to gather actionable feedback from both Care Team users and internal stakeholders.