About the Role

As an Experience Designer at WellTheory, you’ll play a crucial role in designing and improving our product and service offerings to enhance the overall care experience. Working closely with our Head of Product, you will collaborate with cross-functional teams to frame pain points, identify opportunities, and develop hypothesis-driven designs that optimize the WellTheory member journey.

Note: This is a contract-to-hire position and will start out part-time at ~16-24 hours per week.

Some of your responsibilities may include:

• Collaborate with stakeholders across the organization to understand business goals, user needs, and pain points so as to identify opportunities for care improvement and optimization.
• Conduct user research, including interviews, surveys, and observations, to gather insights and inform design decisions.
• Lead collaborative working sessions to discuss new opportunities and brainstorm potential solutions.
• Generate and iterate on design concepts, prototypes, and wireframes to facilitate the development and implementation of new product features or service optimizations.
• Support our team in growing our design system, deployed across the product and marketing experience.

You might enjoy working with us if you…

• … embrace ambiguity. You’re comfortable with (not just tolerant of) change and uncertainty. You take action and execute on projects — even when you don't have all the answers.
• … are a jill-of-most trades. You can flex between all areas of design, including discovery research, testing and validation, journey mapping, experience design, and visual design.
• … are a strategic thinker. You can weigh tradeoffs, prioritize like a pro, and are skilled in making decisions that balance feasibility and desirability.
• … have a big vision, and can help us get there. You understand the gap between ‘what is’ and ‘what could be’, and you’re excited (and able) to take the steps to get there.
• … are eager to help reverse the global autoimmune epidemic and help people live healthier lives. If you're interested in health, wellbeing, nutrition, and mental health, you'll enjoy helping build our product.
• … you’re eager to stay updated with the latest design techniques, tools, and industry trends and actively seek opportunities to grow and advance your skill set.

You might not enjoy working with us if you…